Transform Support Operations with KatirTek TriaDEK
Enterprise software, real-time SLA breach automation, structured root cause analysis (RCA), and multi-tenant developer REST APIs.
Payment gateway API returning 504 Gateway Timeout during checkout
Third-party API webhook connections timed out under peak load during end-of-month processing cycle.
Connection pool exhausted due to unthrottled concurrent webhook invocations under 4,500 req/min peak load.
Increased PostgreSQL connection pool limit to 50 and deployed exponential backoff retry logic with Redis rate limiting.
Calculated across 1,200+ resolved incidents this month.
Enterprise Features for Scale & Precision
Architected specifically for B2B SaaS, multi-tenant enterprises, and external partner integrations with zero compromise on speed or security.
Automated SLA Target Engine & Escalation
Dynamic resolution clocks configured per priority level with microsecond precision. Automatically flags breach risks, recalculates agent workload, and triggers webhook alerts.
Multi-Tenant Isolated Routing
Strict organization boundaries with zero cross-tenant data leakage. Secure API key mapping for seamless multi-brand client management.
Mandatory RCA & Solution
Require agents to record verified Root Cause Analysis (RCA) and Fix steps before closing any ticket.
✓ Solution: Scaled Connections to 50
Secure Bearer REST API
Clean JSON API for external ticket creation with Header auth to protect secrets.
Analytics & Executive Reports
Real-time volume heatmaps, SLA compliance metrics, and automated PDF export reports.
Embed Ticket Creation in Seconds
Plug ticket submission forms directly into your React, Next.js, or mobile apps using clean REST endpoints with zero setup friction.
curl -X POST "https://triadek.katirtek.com/api/v1/submit-ticket" \
-H "Authorization: Bearer kt_live_61fc10471f9c27c725..." \
-H "Content-Type: application/json" \
-d '{
"title": "Payment gateway timeout on checkout",
"description": "Users encountering 504 Gateway Timeout during payment",
"priority": "HIGH",
"reporterEmail": "john@company.com",
"reporterName": "John Doe"
}'