1. Acceptance of Terms & Contracting Entity
These Terms and Conditions are entered into by and between you (either as an individual user or on behalf of an enterprise company, corporate subscriber, or government entity, hereinafter “Subscriber” or “User”) and KatirTek Tria Private Limited(“KatirTek”, “Company”, “we”, “us”, or “our”), registered in India.
By creating an account, logging into the TriaDek platform, downloading our mobile application, or accessing any associated API endpoint, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy at https://triadek.katirtek.com/privacy.
If you are entering into these Terms on behalf of an organization, you represent and warrant that you possess the requisite legal authority to bind that entity. If you lack such authority, or do not agree with these Terms, you must not access or use TriaDek.
2. Account Security, Responsibilities & Roles
- Credential Safeguarding: Users must maintain the absolute confidentiality of their login credentials, multi-factor authentication (MFA) devices, and session keys. Account sharing or credentials pooling is strictly prohibited.
- Enterprise Role Boundaries: Subscriber administrators have exclusive authority to invite, assign roles (Global Admin, Support Admin, Support Agent, Client Admin, Client Reporter, End User), and configure team affiliations. Administrators are responsible for immediately de-provisioning offboarded staff.
- Security Incident Reporting: You must immediately report any suspected credential compromise, unauthorized ticket access, or session hijacking to
security@katirtek.com.
3. Software License Grant & Mobile App Store Terms (iOS & Android)
Subject to ongoing compliance with these Terms and active subscription standing, KatirTek grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access the TriaDek Web application and install our binary mobile application on devices owned or authorized by your organization.
Apple App Store Minimum Terms & Standard EULA Provisions:
You acknowledge and agree that these Terms are entered into solely between you and KatirTek Tria Private Limited, and not with Apple Inc. (“Apple”). KatirTek, not Apple, is solely responsible for the TriaDek iOS application and its contents.
- Scope of License: The license granted for the iOS application is limited to a non-transferable license to use the app on any Apple-branded products running iOS/iPadOS that you own or control, and as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
- Maintenance & Support: KatirTek is solely responsible for providing any maintenance and support services for TriaDek. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the app.
- Warranty: KatirTek is solely responsible for any product warranties, whether express or implied by law. In the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any); to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever.
- Product Claims: KatirTek, not Apple, is responsible for addressing any claims of the user or third parties relating to the app, including product liability claims, failure to conform to legal/regulatory standards, and consumer protection claims.
- Intellectual Property Claims:In the event of any third-party claim that the app or your possession and use infringes a third party’s intellectual property rights, KatirTek, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of such claim.
- Legal Compliance: You represent and warrant that (i) you are not located in a country subject to a U.S. Government embargo or designated as a terrorist-supporting country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
- Third-Party Beneficiary:Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
Google Play Store Provisions:
You acknowledge that Google LLC is not a party to these Terms and has no responsibility or liability for support, maintenance, warranties, or liability claims regarding the TriaDek Android application.
4. Acceptable Use Policy & Strict Prohibitions
You agree that you will NOT under any circumstances:
- Reverse engineer, decompile, disassemble, or derive source code from any portion of TriaDek.
- Tamper with, compromise, or circumvent multi-tenant data boundaries, encryption keys, or authentication guards.
- Conduct unauthorized penetration tests, port scans, or denial-of-service (DoS/DDoS) evaluations without written authorization.
- Deploy automated scrapers, web spiders, or data extraction bots against TriaDek web or API endpoints.
- Upload or attach files containing viruses, trojans, ransomware, spyware, or malicious code.
- Use TriaDek APIs to generate automated spam, unthrottled concurrent flooding, or unsolicited bulk notifications.
5. Customer Data & Intellectual Property
Customer Data Ownership (100% Retained by Subscriber):
The Subscriber retains exclusive ownership, title, and all intellectual property rights in and to all Customer Data (incident tickets, file attachments, triage notes, root cause analyses). KatirTek claims zero ownership in Customer Data.
KatirTek Intellectual Property: KatirTek Tria Private Limited retains all right, title, and interest (including all patents, copyrights, trademarks, algorithms, database designs, and UI/UX layouts) in and to the TriaDek platform, APIs, mobile binaries, and documentation.
6. Service Level Standards & Maintenance
KatirTek provides commercial enterprise availability targeting a 99.9% uptime standard for production systems, calculated on a calendar-monthly basis, excluding:
- Scheduled maintenance windows (notified at least 48 hours in advance).
- Urgent emergency security deployments required to protect against critical zero-day vulnerabilities.
- Force majeure disruptions, telecommunication grid outages, or cloud hosting provider regional incidents.
7. Third-Party Integrations & Push Networks
TriaDek integrates with external enterprise services (including SAML 2.0 / OIDC identity providers, APNs, and Firebase Cloud Messaging). KatirTek is not liable for push notification delivery failures arising from device battery management restrictions, local airplane mode, or third-party carrier network drops.
8. Confidentiality & Non-Disclosure
Both parties agree to treat all business, technical, architectural, and operational information disclosed as strictly confidential. Neither party will disclose Confidential Information to any third party without prior written consent, except to employees, contractors, and legal advisors who need to know under equivalent non-disclosure obligations.
9. Warranty Disclaimer
EXCEPT AS EXPRESSLY STIPULATED HEREIN, TRIADEK IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KATIRTEK TRIA PRIVATE LIMITED, ITS DIRECTORS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, DATA LOSS, OR WORK STOPPAGE, ARISING OUT OF OR IN CONNECTION WITH THE USE OF TRIADEK. KATIRTEK’S AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY SUBSCRIBER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
11. Indemnification
The Subscriber agrees to indemnify, defend, and hold harmless KatirTek and its officers, directors, and personnel from and against any third-party claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to Subscriber’s breach of these Terms or unauthorized use of Customer Data.
12. Suspension & Termination
KatirTek may suspend or terminate access immediately upon notice if a Subscriber materially breaches these Terms, fails to cure non-payment within 15 days of notice, or poses an active security threat to the multi-tenant cloud environment. Upon termination, Customer Data will be retained for 30 calendar days for retrieval, after which it is irreversibly purged.
13. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these Terms shall be resolved by binding commercial arbitration conducted under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Chennai/Bengaluru, India. The courts located in India shall have exclusive jurisdiction for interim relief.
14. Entire Agreement, Corporate Identity & Notices
These Terms, together with our Privacy Policy and any executed Enterprise Order Form, constitute the entire agreement between the parties regarding TriaDek. All formal legal notices shall be sent to:
KatirTek Tria Private Limited
Corporate Legal Department
Legal Notices: legal@katirtek.com
Privacy Office: privacy@katirtek.com
Enterprise Support: support@katirtek.com
Platform Portal: https://triadek.katirtek.com